Hotline
0800-4435336

FAQ

How quickly can you deliver?

The hydraulikhelden.de logistics structure enables orders to be delivered anywhere in Europe within 24 hours and all over Germany overnight. On the basis of our central location in the heart of Germany, Fulda-Eichenzell, we are able to guarantee a quick and smooth processing of your order. At hydraulikhelden.de we operate in the interest of our customers on the basis of streamlined processes, an efficient warehouse concept and a sophisticated complete logistics system.

When is the latest I can order, to get my order next day?

Orders received by 5 pm will be sent out the same day.

How can you guarantee the product quality?

Our suppliers are established manufacturers. We pay special attention to high standards on quality and fast availability . This allows us to offer you the best service.

How does the order at hydraulikhelden.de work?

You simply register as a customer on our online shop. As soon as you have found the right product, you can shop easily and securely by clicking on the shopping cart. Alternatively, we are always happy to receive your order by e-mail, fax or telephone.

How do I find the right article? 

At hydraulikhelden.de you can find a large selection of hydraulic parts in various different models. For an accurate search or a technical request you need the OEM or reference number. If you have any further questions concerning our products, or if you are not able to find what you are searching for, please contact our sales team via telephone, fax or e-mail.

Which are your opening hours?

At our Webstore, hydraulikhelden.de, you can shop 24 hours a day, 7 days a week, quickly and easily. As soon as we receive an order, we ensure that it is processed quickly. You can contact us on our Service Hotline Monday through Friday from 8:00 – 17:00.

What do I have to do, when custom-made products or special solutions are needed?

If you need a special solution, please call us or write an e-mail, we are glad to assist you. Our trained specialists are able to manufacture all combinations of hydraulic products and present you the perfect solution.

How much are the shipping costs?

All prices are net prices and exclude the statutory VAT applicable at the time as well as packing costs. Shipping costs are subject to weight, size, etc., and can not be calculated automatically on the website. Please contact our sales team for accurate costs at time of order. Deliveries within Germany via UPS cost €8.90 plus €2.10 packing costs. For deliveries with DHL, Night Express or a forwarding agent, please gather the transportation costs from the order confirmation or contact our sales team for details.

How do I pay?

Your invoice can be easily paid by bank transfer. To qualify for 2% discount, the invoice must be paid within a period of 14 days after date of invoice, or otherwise within 21 days net.

What to do, when something goes wrong?

Please call or send an email (phone number and e-mail address are given on the homepage). We'll make sure you get an immediate response and an simple solution.